Privacy Policy
Effective Date: 25 March 2026
1. Overview
This Privacy Policy explains how CallConvert (“we”, “us”, “our”) collects, uses, and protects your personal information.
2. Information We Collect
a. Information You Provide
- Name, email, business details
- Account and billing information
- Communications with us
b. Automatically Collected
- IP address, browser type, device data
- Usage data and analytics
c. Call and Voice Data
- Audio recordings of calls
- Transcriptions and AI-generated summaries
- Metadata (timestamps, caller info, outcomes)
3. How We Use Information
We use your information to:
- Provide and operate the Service
- Process calls and generate AI outputs
- Improve performance and accuracy
- Provide customer support
- Comply with legal obligations
4. Legal Basis (Australia Context)
We collect and use data in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).
5. Sharing of Information
We may share information with:
- Service providers (hosting, AI, telephony, analytics)
- Payment processors
- Legal authorities when required
We do not sell personal data.
9. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion (where applicable)
11. Call Recording Responsibility
You are responsible for ensuring that all call participants are informed of and consent to recording where required by law.
14. Contact
For privacy-related inquiries, contact:
info@shipfast.agency