Terms of Service

1. Overview

These Terms of Service (“Terms”) govern your access to and use of callconvert.ai (the “Service”), operated by CallConvert (“we”, “us”, “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Description of Service

CallConvert provides AI-powered voice agent solutions designed for businesses, including but not limited to call handling, lead qualification, appointment booking, and workflow automation. We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your business.

4. Accounts and Access

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate and complete information
• You are responsible for all activity under your account
• We reserve the right to suspend or terminate accounts that violate these Terms.

5. Acceptable Use

You agree not to use the Service to:

• Violate any laws or regulations
• Transmit unlawful, abusive, or harmful content
• Conduct spam, fraud, or deceptive practices
• Infringe intellectual property rights
• Attempt to reverse engineer or exploit the system

6. AI and Automation Disclaimer

The Service uses artificial intelligence to automate communication and workflows.

• Outputs may not always be accurate or appropriate
• You are responsible for reviewing and verifying outputs before relying on them
• We are not liable for decisions made based on AI-generated outputs

7. Fees and Payments

• Fees are billed as agreed in your subscription or service agreement
• All payments are non-refundable unless otherwise stated in writing
• We may suspend access for non-payment

8. Intellectual Property

We retain all rights to the Service, including software, models, and systems. You retain ownership of your data and business information. By using the Service, you grant us a limited license to process your data solely to provide and improve the Service.

9. Data and Call Recording

By using the Service, you acknowledge that:

• Calls may be recorded and processed by AI systems
• You are responsible for complying with applicable call recording and privacy laws in your jurisdiction
• You must obtain any required consent from callers

10. Third-Party Integrations

The Service may integrate with third-party tools (e.g., CRM systems, telephony providers). We are not responsible for third-party services or their availability, security, or performance.

17. Contact

For any questions regarding these Terms, contact:

info@shipfast.agency